Getting Started

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Things you should know before you begin:

In order to take a class online with Spanish 4 You, it is necessary that you download an app that powers the virtual classroom (screenshots below). Please be aware that without this App it will not be possible to deliver the class. The App works on both Windows and MAC and is also available for iPad and Android tablets (Please note that webcam functionality may be limited on Android devices with smaller screen sizes). We also recommend for optimum audio quality you use a headset or headphones during the classes, though it is not essential.

Each time that you take a class with Spanish 4 You will receive an email link to login to the website, if it is the first time that you have taken classes with us on that particular device it will be necessary to install the App before beginning (See screenshots below).


if you have already installed the App on your device before it is not necessary to reinstall it you can simply click the START ELECTA LIVE button (See Screenshot).

Please note that if you are a MAC or iPad user you will need your apple Id to be able to complete the installation so make sure you have it handy. Should you encounter any problems with the installation process, please refer to the troubleshooting section at the bottom of the page.

What do I need?

Make sure that you have both an audio playback and an audio recording device connected, this could be either a headset with headphones and speaker (recommended), headphones and a separate microphone, or your devices built in microphone and speakers if it has them.

Once you are sure that you have the hardware necessary to hear, and to make yourself heard, proceed to the initial setup.

Initial Setup

Once you have installed the App you need to launch it to start the Virtual Online Classroom, you do this by clicking the START ELECKTA LIVE button (See above). Once you have launched the classroom there are a few things that you need to do to get started. Firstly you’ll need to turn on your microphone by clicking on the microphone icon; once turned on some red lines will appear to indicate that it has been activated.

If you find that the microphone or speaker levels are unsatisfactory you may wish to adjust them in the audio setting panel. If you have more than one audio device plugged in you can select the one you wish to use here (We recommend using a headset or headphones to ensure optimum audio quality).

The next thing that you may wish to do is turn on your webcam so that the teacher can see you (The teacher will have his/her camera turned on so you will be able to see him/her). If you don’t wish to be seen then it is not necessary to turn your webcam on. You turn on your webcam by clicking the video icon.

Once you have turned the webcam on you can drag the video into a  position on the screen that is convenient for you and you can also adjust the size.

That’s it! You are now in both audio and visual contact with your teacher and ready to begin your class.

Exploring the Classroom

Once you are up and running you’ll notice that there are other means of communication available between you and the teacher, and in the case of group classes, with you and the rest of the group. There is a panel indicating who is present in the classroom, and you have the option to raise your hand, applaud, smile, etc.

There is also a chat available whereby you can communicate with all participants; this also comes in useful if you are having an issue with your microphone or speakers and need to tell the teacher.


The documents folder contains downloadable material such as lesson notes.

There are a series of buttons that provide options for adjusting the size of slides given in a Power Point presentation.

The teacher may at some point decide to give the students control of the board, which means that the students will be able to able to write and draw etc. on the board. The tools are fairly intuitive but don’t be afraid to ask if you’re not sure.

There are a lot more features available but the ones previously discussed should be enough to get you on your way.



Occasionally we come across some clients who have had some problems with the software; fortunately however these problems are normally reasonably easy to resolve.

Error 13

If you get this message when you are installing the App it means that you have been either denied access to install the App or there is a security software preventing the App from launching. Common reasons for this are firewall settings or cache proxy settings, if you are using the work laptop for example you might want to ask your network administrator to add the App to their exceptions list. Also if you aren’t the administrator on the computer you are working on, that also could be a potential sticking point. There is no one fix all solution for this problem, if you are not that familiar with network and security setting you might want to ask a friend to give you a hand.

Mac & iPad

If you are using a Mac you will need your apple ID in order to install the App some make sure that you know what it is when you do the App installation.

I can’t hear/see anything

Unfortunately there isn’t one definitive solution to this problem. Here are some initial troubleshooting steps:

  1. Make sure your audio/video device is properly plugged in (if applicable).
  2. Make sure that you have turned on the audio/video in the virtual classroom (See above).
  3. Make sure that in the virtual classroom’s settings the correct audio device is selected.
  4. In case of continued audio problems check the levels for the selected audio device in the device’s control panel.
  5. Test you audio/visual device on another machine (if applicable) to rule out hardware failure.
  6. Seek help from a friend.